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FAQ TIM Customer zone2 2/2 (GB)

 

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11. Why do I receive sales leads by separate emails? Leads generated by non-subscribers are cleared manually to avoid spam and fake messages, and then forwarded separately to the leads contact in your company. Those sales leads are also stored in the blue box of "Archived enquiries", the archive of your Customer Zone.

12. Among the new sales leads some of them are apparently not really new, because we received them before. How can this happen? This unfortunate effect can be caused by several reasons. Non-subscribers are directed to our website by search engines or other linked sites. They are collected in the blue box ("Quick info requests"). In order to avoid annoying spam and fake messages, these leads have been checked manually before we transfer them - directly by email - to the leads contact of your company. Those sales leads are also stored in the blue box of "Archived enquiries", the archive of your Customer Zone. Another reason can be that those leads have been downloaded but not been marked as downloaded in the former system. This procedure was necessary at that stage and now it is not necessary with this new system anymore. This is why we ask you to really download all leads at your very first visit of the Customer Zone. Then they automatically move to the archive and so it is easier to keep overview in the future.

13. My Customer Zone is not updated - what can I do? Leads contact that we save from your company is probably not up-to-date; otherwise you would have received notification emails (also with the former system). Please verify your contact details by clicking "User Navigation" / "Your profile" and let us know about updates. Feel free to use the contact form at the footer of the dashboard or contact me. In any case download all your sales leads now. This way they are tranferred automatically to the archive. This will help you to clear the dashboard for all future leads. You can use the option "Flag as read" to put single leads into the archive. This action is reversible by clicking "Flag as unread".

14. Several sales leads have been generated some time ago - what can I do? Obviously you did not enter the Customer Zone for a longer time (even in former versions). It's a pity, that you could not download the leads earlier. One of the reasons could be that the leads contact is not up-to-date. So the notification message did not reach you, or ended up in your spam folder. Please verify your contact details by hitting "User Navigation" / "Your profile" and let us know about updates. Feel free to use the contact form at the footer of the dashboard or get in touch with me. The sender of the notification email is „noreply@newsletter.tim-europe.com“. Please add this address to the whitelist / safe senders' list of your email program. In any case we recommend letting these old contacts be part of your future sales activities. Feel free to enter your Customer Zone from time to time to check for new leads.

15. Which sales leads have been generated by printed ads or by digital adverts? It is not possible to make this distinction. Each industrial product we publish is connected to a code number. It is the same number for print and digital publications. Between the different brands / languages it is possible to have different code numbers for the same product published in different magazines. If you would like to know which products have been promoted in the printed issue, please contact me.

16. How to switch single leads into the archive? After downloading the current leads, they are automatically transferred to the archive. Therefore, it is very important to download all leads when you visit the Customer Zone for the very first time. Try to keep the account up-to-date - this is helpful for dealing with future leads. To download a special selection of leads (e.g. related to one product) please "select a date range" (above the green box) and optionally choose a filter (underneath the green box). Single leads can also be moved to the archive by clicking "Flag as read" and reversed by using "Flag as unread".

17. The login does not work although I enterred the correct login credentials. Possibly it happened that you included a blank space in front or at the end of the code while  copy-pasting. Make sure to only mark the digits that contain characters. In case you cannot access the Customer Zone, please contact me

 

More questions? Please contact your local rep or with me. Thank you!